If you're having trouble completing your order, try using a computer instead of your mobile device. Tip: If you see something other than the merchant's website, such as 'Present your voucher upon arrival,' see How to Use a Groupon. The instructions listed in the 'How to Use' section of the voucher will provide the website URL and the steps necessary to use your individual code. Your redemption code will be listed below your voucher's barcode or under 'Redemption Code.'.To do so, you'll use the redemption code provided on your voucher. The rate at which orders placed are then cancelled by the merchant prior to tracking upload.Some Groupon offers require you to complete your purchase on the merchant's website. The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.Īverage time elapsed between the date an order is placed, and the date that order is marked delivered. The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed. Metrics are update by 10AM CST on weekdays Here, you can find information on return policies, warranties, shipment tracking, payment methods and more. If you have remaining questions, you may find the answer you're looking for on the Groupon Customer FAQ page. If you're having issues with an existing order, want to track your package, manage your customer account, or contact a merchant directly, we recommend you visit the Groupon Customer Support page. (if you're a merchant, click here to navigate to our Merchant Support library) We're happy to point you in the right direction! The good news is, Groupon has awesome Customer Support resources designed specifically to assist you. Unfortunately, the resources found on this portal won’t be very helpful in answering your questions as a customer. Merchant Central Groupon Customer Support Groupon Customer Support Groupon Customer SupportĪre you a customer looking for help with a purchase you made on Groupon Goods Marketplace? If so, it seems you’ve ended up on the Merchant Support portal by mistake.

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